AP / PIP Documentation
Employee Information
Manager Name
Store Number
0381
0384
0387
0429
0598
0656
0723
1138
1142
1463
1464
1478
1479
1480
1875
1948
2322
2353
2497
2610
2881
2952
2953
3142
3172
3200
3245
3324
3336
3390
3736
3748
3765
3814
Regional Manager
Edgar Carrillo
Joe Kaspari
Ken Briggs
Nick Christensen
Reid Wilkie
Type of Plan
Action Plan
Performance Improvement Plan
As a Store Manager for Broadbase Inc. it is your responsibility to provide active, effective leadership, to oversee, manage, facilitate, and support all functional areas of your service center. You are expected to administer, support and manage the execution of all company initiatives, programs and direction as set forth by the company.
You must ensure compliance with all company standards, provide direction and support to employee personnel regarding customer experience, financial management, inventory control, team development and work performance.
As a Store Manager you are expected to support and protect all company assets through sound decision making and judgment, and to behave in such a manner that limits any financial repercussions or exposes the company to any possible liabilities.
This can only be achieved through consistent effort, dedication, and reliable use of sound judgment, active and effective leadership surrounding all BBI policies, procedures and practices.
This Action Plan is being put in place as a tool to help you focus on deficient areas that require your immediate attention and that demand immediate improvement.
For the duration of the AP the following key performance indicators (KPIs) need to be at or better than:
As a Store Manager for Broadbase Inc. it is your responsibility to provide active, effective leadership, to oversee, manage, facilitate, and support all functional areas of your service center. You are expected to administer, support and manage the execution of all company initiatives, programs and direction as set forth by the company.
You must ensure compliance with all company standards, provide direction and support to employee personnel regarding customer experience, financial management, inventory control, team development and work performance.
As a Store Manager you are expected to support and protect all company assets through sound decision making and judgment, and to behave in such a manner that limits any financial repercussions or exposes the company to any possible liabilities.
This can only be achieved through consistent effort, dedication, and reliable use of sound judgment, active and effective leadership surrounding all BBI policies, procedures and practices.
This Performance Improvement Plan is being put in place as a tool to help you focus on deficient areas that require your immediate attention and that demand immediate improvement.
For the duration of the AP the following key performance indicators (KPIs) need to be at or better than:
Goals & Expectations
Rankings Position
N/A
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
Customer Count Growth
N/A
+
Net Sales Growth
N/A
+
Average Ticket Price
N/A
$80.00
$85.00
$90.00
$95.00
$100.00
$105.00
$110.00
$115.00
$120.00
$125.00
$130.00
Tire Rotation %
N/A
15%
16%
17%
18%
19%
20%
21%
22%
Ancillary % Mix
N/A
25%
26%
27%
28%
29%
30%
31%
32%
33%
34%
35%
Customer Experience Survey
N/A
85
86
87
88
89
90
91
92
93
94
95
Labor %
N/A
18.0%
18.5%
19.5%
20.5%
22.0%
23.0%
28.0%
Bottom Line Profit
N/A
0%
1%
2%
3%
4%
5%
6%
7%
8%
9%
10%
11%
12%
13%
14%
15%
16%
17%
18%
19%
20%
It is expected from here on forward, that you will meet and maintain a satisfactory (or better) level of performance surrounding all responsibilities of a Store Manager. This expectation will be enforced for the remainder of your employment with Broadbase Jiffy Lube.
Please note that while this Action Plan reflects a time period of 90 days, it is not meant to or intended to override or replace the company's at-will employment practice. This Action Plan does not promise, imply, indicate or guarantee you a continued 90 days of employment. The company reserves the right to terminate your employment at any time, for any reason without prior notice.
To track and discuss your progress on said expectations follow up meetings will be scheduled:
It is expected from here on forward, that you will meet and maintain a satisfactory (or better) level of performance surrounding all responsibilities of a Store Manager. This expectation will be enforced for the remainder of your employment with Broadbase Jiffy Lube.
Please note that while this Performace Improvement Plan reflects a time period of 60 days, it is not meant to or intended to override or replace the company's at-will employment practice. This Performance Inprovement Plan does not promise, imply, indicate or guarantee you a continued 60 days of employment. The company reserves the right to terminate your employment at any time, for any reason without prior notice.
To track and discuss your progress on said expectations follow up meetings will be scheduled:
Dates of Action
If Bottom Line Profit is a KPI you are tracking be sure to set your meeting dates no earlier than the 15th of each month to allow time for the P&L to be completed.
AP/PIP Start Date
1st Meeting Date
2nd Meeting Date (AP Only)
Final Review of AP/PIP
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